Frequently asked questions about Alpine Provisions
Allergies & Lifestyle
Yes. All products are gluten-free.
All ingredients are generally safe for all skin types, yet some people may still have individual allergies to certain plant botanicals. (The same holds true for any cosmetic or food ingredient). Those with extremely sensitive skin should conduct a patch test prior to use. Alpine Provisions offers an open disclosure policy regarding ingredients, so if there is any particular botanical you seek to avoid, you will see it clearly listed in both the Latin and common English names on the ingredient panel.
Yes. All products are vegan and are certified cruelty-free by Leaping Bunny.
No. Our products are made using non-GMO ingredients.
Yes. All products are formulated with the intention of being "always beneficial," although a patch test may be useful when food or botanical allergies are suspected in any individual. Discontinue use if skin irritation occurs. Avoid contact with eyes. If pregnant, nursing or under a doctor’s care, consult a physician. Not for internal use.
Ingredients
All products have a minimum two-year shelf life unopened and 12 months once opened. On the bottle: on the back of every product container in the cosmetics and body care industries, you will find an open container symbol with a number of months inside. This is the international "Product After Opening" (PAO) symbol depicting the minimum number of months a product remains stable after it has been opened.
Yes. All products are petroleum-free.
If severe, please consult a physician. All ingredients are generally safe for all Skin Types, yet some people may still have individual allergies to certain plant botanicals. (The same holds true for any cosmetic or food ingredient). Those with extremely sensitive skin should conduct a patch test prior to use. Alpine Provisions offers an open disclosure policy regarding ingredients, so if there is any particular botanical you seek to avoid, you will see it clearly listed in both the Latin and common English names on the ingredient panel or in the Ingredients tab on the website. We stand behind our products 100%, so if you do are dissatisfied with a product, we’ll issue you a credit or refund.
Some customers experience a tingling sensation due to the organic Peppermint Oil used in our Rosemary + Mint products. Unless you don’t care for a little tingle in your shower or on your lips, you should experience no other reaction.
All of our Alpine Provisions products in new plastic-free packaging are vegan and cruelty-free.
All products are gluten-free.
Alpine products are made using non-GMO ingredients.
Yes, all of our product formulas are made domestically.
We have always been committed to using as many natural and organic ingredients that are available.
It’s not always possible to source organic Essential Oils, and we do so whenever possible. When not organic, they are responsibly harvested and distilled. We only work with Essential Oil manufacturers we know and trust.
All products have a minimum two year shelf life unopened and 12 months once opened. On the bottle: on the back of every product container in the cosmetic and body care industries, you will find an open container symbol with a number of months inside. This is the international "Product After Opening" (PAO) symbol depicting the minimum number of months a product remains stable after it has been opened.
Our Magnesium Deodorant in Cedar + Sandalwood, Fir + Sage, and Vetiver + Sage, along with our Deodorant - Fir + Sage are all Sodium Bicarbonate-free. All of our deodorants are aluminum-free.
Certifications & Ratings
We have always been committed to using natural, wild-crafted, and organic ingredients. Our product line contains a minimum of 70% organic content.
Yes! We live by a code that stands true for all of our brands, the products we make, and the ingredients we use to make them. As the most impactful species on earth we believe that it is our job to protect our world and all of the beings we cohabitate with. Alpine Provisions is certified by the Leaping Bunny Program as a cruelty-free company to stand behind this.
Billing
We accept payment via Mastercard, Visa, American Express, Discover, and PayPal.
Each time your credit card is charged successfully, you will automatically receive a billing receipt via email. Please note that $1 authorizations are NOT charges to your account, and therefore, do not constitute double billing. A single billing may consist of multiple authorizations. If you have received more than one charge on the same item(s), please contact support@alpineprovisionsco.com or call toll free at (877) 679-5854 and we will work with you to resolve the issue and return funds to you promptly. Please include your order number in any email or have it available if you contact us by phone.
Website & Technical Issues
Why isn't my US credit card being accepted?
The first thing that you should check is that the "Billing Address" you entered into the check out form matches the Mailing Address on your credit card statement. If it doesn't match exactly, then your order cannot be processed. Second, please be sure your credit card has credit available. If you are still having difficulty ordering, please contact support@alpineprovisionsco.com or call toll free at (877) 679-5854 and a representative will assist you further.
How to Use
All of our scents and products are made for all genders.
Yes, our Castile Body Washes can be used on the body, hair, and hands.
Since pets, like their human friends, can have sensitivities to ingredients, test our Castile Body Wash, Shampoo, and Conditioner on a small area of your pet before you apply all over. Many of our customers have shared that they have used our products on their pets without any issues - and have enjoyed the effectiveness and freshness of our scents.
Yes, our products can be used in multiple ways. As with any new product that you plan to use on your skin, or clothes that will come in contact with your skin, do a patch test first.
While our Haircare products are not formulated for the specific needs of color-treated hair, they are gentle enough to be suitable for it.
Our Castile Body Wash, Bar Soap, Shampoo, Conditioner, and Hand Soaps are all safe for outdoor use and biodegradable when used appropriately. Please follow Leave No Trace’s (https://lnt.org/) best practices and never wash your items directly in a stream, river or lake. Instead, collect water in a container and move at least 200 feet away from the body of water. When you are finished with your washing, dig a six inch hole and dump your wastewater into it.
Packaging
The coating on the inside of the 16.9 fl oz aluminum Castile Body Wash, Soap - Body.Hair.Shave, Hand Soap, Shampoo, and Conditioner bottles is BPA-free. This lining creates a barrier between the aluminum and the product. This is very similar to liquid consumption products in aluminum bottles: soda, beer, etc.
No. The coating on the outside of the bottles is BPA-free. This coating creates a barrier between the aluminum and the skin.
We use aluminum because it is the most recycled material on earth. An astounding 84% of the aluminum ever produced is still being used today! Whereas plastic can only be downcycled, aluminum can be recycled almost an infinite number of times. In fact, recycling a can takes 95% less energy than producing a new one. And, because it’s so lightweight, using aluminum spares us millions of pounds of carbon emissions annually in shipping.
Our aluminum bottles have a BPA-free lining, so yes they are safe to drink from! We recommend you rinse them thoroughly first, and make sure there is no soap or shampoo residue before using them for anything else.
Unfortunately, plastic-free pumps and atomizers are not available for us to purchase at this time. We strongly encourage their reuse and only use them when it is the best option for dispensing that particular product.
In our search for plastic-free packaging, Paper and Paperboard came to our awareness as some of the best options for certain products. Advances in their use have made them a great alternative to plastics for the cosmetic and bodycare industry. Paper and Paperboard are a renewable resource, as the American forest products industry typically plants five trees for every one harvested. Paper and Paperboard are two of the most commonly recycled materials, and, unlike most packaging materials, are compostable.
Our Castile Body Wash is packaged in 100% Post-Consumer Recycled plastic Some customers prefer to use the PET plastic Castile Body Wash in their showers and refill from the aluminum bottle. The PET plastic is squeezable to get the product out more easily. We will evaluate keeping thes PET bottles in our assortment in early 2021.
Great question. The reason we still offer the 16 FL OZ PET bottle made from recycled plastic is that many of our customers said they prefer a "squeezable" bottle in the shower, rather than aluminum. Their preference was to purchase the plastic-free aluminum to refill their PET size. In the future, our Refill size will be much larger than it is now. Due to global sourcing issues, the 16.9 FL OZ / 500 ML aluminum bottle is the largest we can get at this time. The result is that our Castile Body Wash comes in two sizes, the 16.9 FL OZ aluminum bottle, which is completely plastic-free, and the 16 FL OZ PET bottle made from recycled plastic. As soon as it’s available, we'll move to a larger refill size in the aluminum. It’s worth noting that as customers get used to our new aluminum bottles, many find they enjoy having the aluminum in their showers, and are able to use the aluminum bottle with or without the reusable plastic Dispenser Pump.
Due to global sourcing issues, the 16.9 FL OZ / 500 ML aluminum bottle is the largest, completely plastic-free packaging we can find at this time. As soon as it’s available, we'll move to a larger size that can either be used to refill our existing 16 FL OZ PET bottles made from recycled plastic or our 16.9 FL OZ / 500 ML aluminum bottles, depending on your preference. In the meantime, please note that aluminum is infinitely recyclable, and it takes 95% less energy to recycle a used aluminum bottle into a new aluminum bottle than it does to produce primary aluminum.
The 2% of our packaging that will still be plastic are: the lid to the Relief Balm and the Dispenser Pump. We are searching for a plastic-free lid for the Relief Balm in 2021 and will continue to search for the first manufacturer of a plastic-free dispenser pump. In the meantime, we encourage you to please save and reuse any pumps you purchase.
Please recycle your aluminum bottles and reference the FAQ, “Is there a way to refill the bottle, or do you have to get a new bottle every time?”
Our plastic-free Deodorant and Lip Balm containers are filled using a method called a “hot pour." This is when the liquefied product is inserted into the top of the Deodorant and Lip Balm containers through a small tube. The containers then fill from bottom to the top, just as a glass of water fills. Once full, the small filling tube is retracted, which sometimes causes a hole to appear in the top of the product as it cools and the tube may not appear full. Not to worry, this hole does not change the fill weight of the container, it is the full 2.4 OZ for Deodorant and .53 OZ for Lip Balm.
Giving
Yes - with every purchase! One of the most profound gifts we can give our youth is time spent in the outdoors. Many kids have no access to vast, raw wilderness and the life-shaping perspective that comes from experiencing it firsthand. We believe that when young people get to know and appreciate the beauty of nature, it shapes them to become conscious leaders within their own communities. Our future truly depends on the future generations’ ability to understand the world around them. For this reason, Alpine Provisions has partnered with the Colorado Outward Bound School (COBS) to provide young adults with scholarships for three-week outdoor leadership programs in the Rocky Mountains of Colorado, Utah, Alaska, and Wyoming. A portion of all our sales go into this scholarship fund.