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Frequently asked questions about Alpine Provisions
Allergies & Lifestyle
Yes. All products are gluten-free.
All ingredients are generally safe for all skin types, yet some people may still have individual allergies to certain plant botanicals. (The same holds true for any cosmetic or food ingredient). Those with extremely sensitive skin should conduct a patch test prior to use. Alpine Provisions offers an open disclosure policy regarding ingredients, so if there is any particular botanical you seek to avoid, you will see it clearly listed in both the Latin and common English names on the ingredient panel.
Yes. All products certified cruelty-free by Leaping Bunny. Almost all of our products are vegan, with the exception of beeswax in our Lip Balm.
No. Our products are made using non-GMO ingredients.
Yes. All products are formulated with the intention of being "always beneficial," although a patch test may be useful when food or botanical allergies are suspected in any individual. Discontinue use if skin irritation occurs. Avoid contact with eyes. If pregnant, nursing or under a doctor’s care, consult a physician. Not for internal use.
All products have a minimum two-year shelf life unopened and 12 months once opened. On the bottle: on the back of every product container in the cosmetics and body care industries, you will find an open container symbol with a number of months inside. This is the international "Product After Opening" (PAO) symbol depicting the minimum number of months a product remains stable after it has been opened.
Yes. All products are petroleum-free.
Certifications & Ratings
We have always been committed to using natural, wild-crafted, and organic ingredients. Our product line contains a minimum of 70% organic content.
Yes! We live by a code that stands true for all of our brands, the products we make, and the ingredients we use to make them. As the most impactful species on earth we believe that it is our job to protect our world and all of the beings we cohabitate with. Alpine Provisions is certified by the Leaping Bunny Program as a cruelty-free company to stand behind this.
We accept payment via Mastercard, Visa, American Express, Discover, and PayPal.
Each time your credit card is charged successfully, you will automatically receive a billing receipt via email. Please note that $1 authorizations are NOT charges to your account, and therefore, do not constitute double billing. A single billing may consist of multiple authorizations. If you have received more than one charge on the same item(s), please contact firstname.lastname@example.org or call toll free at (877) 679-5854 and we will work with you to resolve the issue and return funds to you promptly. Please include your order number in any email or have it available if you contact us by phone.
Website & Technical Issues
Why isn't my US credit card being accepted?
The first thing that you should check is that the "Billing Address" you entered into the check out form matches the Mailing Address on your credit card statement. If it doesn't match exactly, then your order cannot be processed. Second, please be sure your credit card has credit available. If you are still having difficulty ordering, please contact email@example.com or call toll free at (877) 679-5854 and a representative will assist you further.